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Customer Support
Amplus Communication are committed to work in partnership with our customers or OEM partner to provide superior quality products/solution/services that will enable their business to grow and prosper. Customer satisfaction is our top priority. We assure the best possible quality of service and reliability solution for customers anywhere in the world.
Technical Support
phone: +65 64836089 Ext:815
email: techsupport@amplus.com.sg
Return Equipment for Repair (RMA) Procedure
1. Contact our Customer Service Dept. at +65-64836089 ext: 825, to request an RMA form, or download the RMA form. Complete this form and submit it to:
Email: rma@amplus.com.sg
Fax: +65 64836098
Once the request form is received, our Customer Service Representative will contact you with a RMA number. |
2. Upon receipt of your RMA number please ship the repair unit to:
Customer Service Dept.
Amplus Communication Pte Ltd
19A Serangoon North Ave 5
Singapore 554859
A copy of the RMA Form with the RMA number MUST BE INCLUDED in the box(es) with the returned unit. Please do not send units the failed equipment without an RMA number. |
3. If the repair unit is out of warranty, an initial cost of USD200 for evaluation check is chargeable. We will evaluate the return failed equipment and send a repair quotation to customer. To proceed with the repair, we will require a Purchase Order. Estimated turn around time is 3- 4 weeks after receipt of Purchase Order for RMA. |
4. In the event that the component or module is permanently unavailable due to obsolescence or any other reason, we shall provide price quotation for replacing the equipment with same or functionally equivalent model within 14 days upon receiving equipment. |
 RMA Form Download 10KB
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